Delivery on our website www.twond.com is free.
Delivery is made with our partner UPS. (United Parcel Service)
Delivery can be made exclusively to a residential address.
Any order placed on our website www.twond.com is subject to a check, carried out within a maximum of 48 working hours.
Once the shipment is authorized, the order is prepared and shipped to the address you provided.
At the end of this step, we will send you an e-mail containing the tracking number of the package directly on the UPS website https://www.ups.com/track?loc=fr_FR&requester=ST/
This code will allow you to track the shipment in real time.
Once the order has been placed and confirmed, it is no longer possible to change the e-mail address or the delivery method.
Shipping costs on the www.twond.com site are totally free.
Order delivery times are calculated from receipt of the dispatch confirmation email and depend on the country from which the order was placed and any customs control.
Delivery times are therefore between 2 and 15 working days following the issuance of the dispatch confirmation email.
If the order is placed during sales or holidays, it is possible that it may experience delays.
How to track your package directly on the UPS website: https://www.ups.com/track?loc=fr_FR&requester=ST/
Your order will be shipped to the address provided at the time of purchase (note: we do not deliver to PO boxes).
Deliveries are made Monday to Friday, except public holidays, during normal office hours (8:30 a.m. to 6:00 p.m.).
In the event that the deliverer does not find anyone at the address indicated, he will leave a delivery notice after each failed delivery attempt.
The number of delivery attempts made may vary depending on the country of delivery. If the package cannot be delivered, it will be redirected to the “twoND Paris” warehouse.
The package can be tracked in real time and at any time using the tracking number sent by e-mail. https://www.ups.com/track?loc=fr_FR&requester=ST/
Returns are free.
You can submit a return request for any item in your order within 14 days of the delivery date.
Before returning the items, please ensure that they are in the same condition as when they were delivered to you, still with their identification label, in their original packaging and with the guarantee stamp.
Please complete the online return form and contact UPS to arrange collection of your package. You can also download and consult the Return Form in paper format in order to exercise your right of withdrawal.
Once the “twoND Paris” warehouse has received the package, verified that the product fulfills the required conditions and that the return procedures have been respected, we will send you an e-mail confirming the acceptance of the return.
''twoND Paris'' will then refund your credit card or your PayPal account, depending on the payment method used during the purchase.
If the order was paid for by credit card, the time it takes for the refund to appear on your statement depends on the company that issued the car